Support
Support that reaches an engineer
Search the guides first — most answers are there and it is faster. When you need a person, a ticket goes to the engineers who run the platform — daily 9:00–22:00 EET, and around the clock for a critical incident.
Search the knowledge base
Ways to reach us
Open a ticket
The main channel. Tickets reach the engineers on duty, not a first-line script, and the history stays in your client area.
Reply in your client areaLive chat
For quick questions before you buy. Click the chat button in the corner of any page.
Open support chat[email protected] reaches the same queue as a ticket, without the account history attached.
[email protected]Phone
Call us to discuss your question. For technical details and the history of changes, use a ticket.
+380 66 288 30 00Telegram bot
Contact support through our Telegram bot. Open the conversation in Telegram.
@insave_sup_botBrowse the guides
Open the knowledge baseGetting started
Billing and payments
Paying by bank invoice
How to unlink a bank card
How to request a service cancellation
Domains and DNS
How to register a domain
General
How to change the hosts file on Windows and macOS
How to change the sender name in SOGo webmail
OpenClaw hosting
First login: the gateway token and approving your devices
Connect Telegram, WhatsApp or Slack
Add or rotate a model provider key
Reseller hosting
How to move accounts and reseller clients from cPanel to Enhance
Security advisories
Mitigating CVE-2026-31431 on Linux-based systems
Shared hosting
How to order a shared hosting plan
Before you write
What should I include in a ticket?
The domain or server, what you expected, what happened instead, and the exact error text or the time it happened. That is usually enough to skip a round trip.
My site is down — what happens now?
Open a ticket and say the site is down. Platform incidents are handled by the engineers on duty; if the cause is on our side, the ticket is updated as the fix progresses rather than after it.
Do you help with things that are not our fault?
Within reason, yes — a broken plugin, a DNS record pointing at the wrong place, a migration from another host. What we will not do is write your application code.
Is there a phone number?
Phone: +380 66 288 30 00. For technical questions, use tickets or chat so there is a written record of changes to your server.