Terms of Service

1. Who we are

inSave Hosting OÜ, registry code 17479863, Kaupmehe tn 7-120, Tallinn 10114, Estonia (“inSave”, “we”), provides the hosting, server and domain services described on insave.hosting. These terms govern your use of those services.

2. Your account

You are responsible for the accuracy of your account details, for keeping your credentials private, and for activity under your account. Tell us as soon as you suspect unauthorised access.

3. Services and acceptable use

Plan limits, included features and regions are listed on the relevant product page at the time of purchase. The Acceptable Use policy describes what may not be hosted or done on the platform.

4. Payments, cycles and renewal

Services are billed in advance for the cycle you choose. A plan renews at the price shown when you bought it; if we ever change a plan’s price, the change applies to new orders and is announced before it affects existing customers. You can change the billing cycle or cancel from the client area.

5. Refunds and money-back

Shared and Managed WordPress plans include a 30-day money-back guarantee on the first order, Reseller plans a 90-day one, and VPS and OpenClaw a 14-day one. Dedicated servers, SSL certificates and domains are not refundable. Terms for managed services are stated on their product page.

6. Uptime commitment

We target 99.9% monthly uptime for hosting plans. Service credits and exclusions are defined in the Service Level Agreement.

7. Suspension and termination

We may suspend a service that breaches these terms or the Acceptable Use policy, or that endangers other customers. Where possible, we contact you first.

8. Liability

[Limitation of liability — text from counsel.]

9. Governing law

These terms are governed by the laws of Estonia. [Dispute resolution — text from counsel.]

10. Contact

Questions about these terms: [email protected].