Acceptable Use Policy

1. Scope

This policy covers every service inSave Hosting OÜ provides — shared hosting, Managed WordPress, reseller accounts, VPS hosting, dedicated servers, server management and domains — and everyone who uses them, including your own clients and anyone you give access to. It is part of the Terms of Service; where the two overlap, the Terms govern.

2. Content that may not be hosted

• Material that is illegal where it is hosted or where its readers are. Our regions are EU-Central, US-East and US-West, and both European and United States law can apply to the same account.
• Child sexual abuse material. Reported to the authorities, without notice and without exception.
• Material that infringes someone else’s copyright or trademark.
• Phishing pages, fake shops, fake login screens and anything else built to be mistaken for something it is not.
• Malware, exploit kits, credential dumps and data taken from someone else.

3. Activities that are not allowed

• Sending unsolicited bulk email from our network, or advertising through it a site hosted anywhere.
• Port scanning, brute force, denial of service, or any other attack on a system that is not yours.
• Attempting to reach another customer’s data, or to get out of the container your site runs in.
• Running an open mail relay, an open DNS resolver or an open proxy.
• Running a service whose purpose is to attack, to defraud, or to hide where an attack came from.

4. Email

Send mail to people who asked for it. A list that was bought, scraped or inherited with a domain is not such a list. Bulk messages carry a working unsubscribe link and a sender address that accepts replies.

[Per-plan sending limits and the wording of this section — from counsel.]

5. The limits of a shared plan

On shared, WordPress and reseller plans your site runs in its own isolated container with the vCPU, memory and disk I/O limits of that plan. Those limits are printed on the plan page and in the comparison table, and staying inside them is the whole of the rule — there is no unwritten fair-use line behind them.

If a site consistently needs more than its plan gives it, we tell you which plan fits and why, rather than leaving you to guess why it got slower.

6. Keeping your own software patched

On shared, WordPress and reseller plans we run the platform: the operating system, the web server, the database and the panel. Your application, its plugins and its themes are yours. cPFence filters requests and watches for malware, and it is included, but it does not make an abandoned plugin safe.

On VPS hosting and dedicated servers the whole machine is yours unless you buy server management, in which case what we patch is set out in that service.

A site of yours that has been compromised and is now attacking others is treated as an attack, whoever wrote the code. We will tell you what we saw.

7. Backups

Daily backups are included, and they are our copy for restoring the platform — not a substitute for your own. Keep your own copy of anything you cannot afford to rebuild.

8. Reporting abuse

Write to [email protected] with the address or IP involved, timestamps with the time zone, and the headers or log lines you have. Reports about child sexual abuse material and about attacks in progress are handled first.

9. When a rule is broken

We may suspend a service that breaches this policy or endangers other customers, as set out in section 7 of the Terms of Service. Where the situation allows it, we contact you first.

[Notice periods, appeals and the consequences of a repeated breach — from counsel.]

10. Changes to this policy

[From counsel.]