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Legal

Acceptable Use Policy

Last updated: October 14, 2026

This Acceptable Use Policy (“AUP”) is part of the Terms of Service and of the Public Offer. It applies to every service, every user of a customer’s account, and every program or AI agent running on our infrastructure. It keeps the platform safe and fair for everyone who shares it.

Use the services only for lawful purposes. Content and activity must be legal in Estonia, in the European Union, in the country where the service is hosted, and in the countries you target.

2. Prohibited content

The following may not be hosted, distributed or linked to from our services:

  1. Child sexual abuse material, in any form. We remove it immediately and report it to the authorities.
  2. Content that infringes copyright, trademarks or other rights of third parties, including pirated films, music, books, games and software, warez and cracks, whether the files are stored with us or elsewhere, and counterfeit goods.
  3. Phishing pages, clones or imitations of other websites, fake shops and any other material designed to deceive people into giving away money or data.
  4. Malware, viruses, exploit kits, botnet command-and-control servers, and tools for stealing credentials such as keyloggers and password crackers used against systems you are not authorised to test.
  5. Marketplaces or forums trading stolen data, accounts, payment cards or hacking services, and sites selling accounts of social networks, games, payment systems or e-mail services.
  6. Financial pyramids, Ponzi and HYIP schemes, “mutual help” schemes, and sites that rate or advertise them; services that automatically pay out money to visitors.
  7. Sale of narcotics, smoking blends, controlled substances or their seeds; unlicensed pharmacies and sale of any product that requires a licence the seller does not hold.
  8. Pornography, webcam and escort services.
  9. Card-sharing services.
  10. Terrorist content, incitement to violence or hatred, and threats against people.
  11. Defamation and other content found unlawful by a court or a competent authority.

3. Content that needs a licence or prior agreement

Gambling, betting, lotteries, and currency or cryptocurrency exchange services are not allowed on shared hosting, Managed WordPress, Reseller or OpenClaw plans. On VPS, dedicated servers and managed services they are allowed only with a valid licence for every jurisdiction you serve and with our written agreement before launch.

4. Network and system abuse

You may not:

  1. Send unsolicited bulk e-mail or messages (spam), host sites advertised through spam, or run open mail relays or open proxies.
  2. Scan, probe, attack or try to access systems or networks without the owner’s permission, including port scans, vulnerability scans and brute-force attempts.
  3. Take part in denial-of-service attacks, or run software that floods other networks.
  4. Forge e-mail headers, IP addresses or other identifying data.
  5. Try to bypass the limits, isolation or security controls of the platform, or access data of other customers.
  6. Use our IP addresses in a way that gets them listed on reputable blocklists.

5. Shared hosting, Reseller and OpenClaw plans

  1. Background processes. Long-running processes and services (daemons, bots, application servers) are allowed only on plans that include Node.js or an application such as OpenClaw, and only through the tools the plan provides. On other shared plans, scripts run in response to web requests and scheduled cron jobs.
  2. Not allowed on shared plans: cryptocurrency mining, file-sharing and torrent services, public file or image hosting, game servers, streaming servers, and using the account mainly as storage or backup for data that is not part of a website.
  3. AI agents. You are responsible for what an agent you run does. Traffic it generates is subject to this AUP, including the rules on spam, scraping that breaches a site’s terms, and unauthorised access.
  4. Resellers are responsible for their own clients’ compliance with this AUP and must have terms with them that are at least as strict.

6. Fair use of resources

“Unlimited” or unmetered features (for example databases, mailboxes or bandwidth) mean that you will not be stopped for reaching a fixed counter during normal use. They do not mean that server, storage and network capacity is infinite: other customers use the same platform.

Each plan’s container has CPU, memory and I/O limits that protect your neighbours. In addition, we set usage thresholds from real consumption statistics so that more than 99.95% of customers never reach them. If your account goes beyond them, we write to your contact e-mail and ask you to reduce usage or move to a suitable plan within 48 hours. If the overuse continues, is systematic, or affects other customers, we may limit or suspend the service. We act immediately when usage threatens the stability of the platform.

7. Security of your account and sites

Keep the software you install up to date, use strong unique passwords and two-factor authentication, and restrict access (for example FTP or SSH) to trusted IP addresses where possible. If a site is compromised, we may isolate or suspend it until it is cleaned, and we will tell you what we found. You are responsible for what happens through your account, including when a third party obtains your credentials or exploits a vulnerability in your code.

8. Enforcement

When we learn about a breach, we may remove or disable access to the content concerned, restrict or suspend the service, or terminate it in serious or repeated cases, as described in section 9 of the Terms of Service. We usually contact you first. We act without warning when there is an immediate risk or when the law requires it, and we always tell you the reasons for a restriction and how to respond.

To report a breach of this policy, see the Abuse procedure.