Which servers and operating systems do you manage?
VPS and dedicated servers — ours, or wherever your servers run: Hetzner, OVH, DigitalOcean or your own rack. We manage Debian, Ubuntu and RHEL-based distributions (AlmaLinux, Rocky Linux), currently supported releases.
What access do you need?
An account with sudo access is enough — no root password needed.
How does the included admin time work?
Each managed plan includes a set amount of admin work a month — its card says how much. Anything beyond that is billed hourly, at the rate in the plan's description.
How fast do you respond?
On VPS Managed and Dedicated Managed we work business hours, daily 9:00–22:00 EET, and send a first reply within 4 business hours. On Dedicated Managed 24/7 a senior SRE is on call 24/7 and responds to a critical incident within 1 hour, any time. Server Monitoring sends alerts; fixes are on request.
What counts as a critical incident on Dedicated Managed 24/7?
The server is down or unreachable. That is the case the 1-hour response applies to.
Where are backups stored, and for how long?
On off-site S3-compatible storage, made daily with Proxmox Backup Server or BorgBackup, with 7-day retention. How much each plan includes is on its card.
Do unused DevOps & SRE hours carry over?
Unused DevOps & SRE hours carry over for one month.
How do I cancel?
Managed services are billed monthly, with no long-term contract. Cancel anytime in the client area; the service runs until the end of the paid month, no refunds for partial months. If you are a consumer in the EU, you can still withdraw within 14 days of ordering; if the service has already started at your request, you pay for the part provided. Unused and carried-over DevOps & SRE hours expire on cancellation. After cancellation we remove our monitoring and access keys; backups are kept for 30 days and can be exported on request before deletion.